Privacy Policy

1. Introduction

Al Khaliq Visa Consultancy respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to visitors, applicants and clients who communicate with us or use our visa consultancy and travel-related services.

By using our website, submitting an assessment form or contacting us through WhatsApp, phone or email, you acknowledge the practices described in this Privacy Policy.

2. Information We May Collect

We may collect information that you voluntarily provide when requesting visa guidance, submitting an inquiry or communicating with our team.

Personal Information

• Full name
• Phone and WhatsApp number
• Email address
• Current city and residential country
• Age or date of birth
• Passport status
• Education and employment information
• Interested visa category and destination country

Visa and Application Information

• Travel history
• Visa application history
• Passport and identity document details
• Academic or employment documents
• Financial or sponsorship information
• Information necessary to assess visa eligibility

Website Information

• IP address
• Browser and device information
• Pages visited on our website
• Referral source
• Form submission and communication activity

3. How We Use Your Information

Information collected by Al Khaliq Visa Consultancy may be used for the following purposes:

• To respond to visa and travel-related inquiries
• To provide visa consultation and application guidance
• To assess your eligibility for a requested visa category
• To provide document preparation and application support
• To communicate through phone, WhatsApp or email
• To schedule consultations and follow-up discussions
• To improve our website, services and customer experience
• To maintain internal service and communication records
• To comply with applicable legal and regulatory requirements

4. WhatsApp Communication

Our website forms and call-to-action buttons may redirect users to WhatsApp with a pre-filled message. When you continue through WhatsApp, your information and communication may also be processed according to WhatsApp's own privacy practices and terms.

By contacting us on WhatsApp, you agree that our team may respond to your inquiry, provide service-related information and follow up regarding the visa service you selected.

5. How We Protect Your Information

We take reasonable administrative, technical and organizational measures to protect personal information from unauthorized access, misuse, disclosure, alteration or loss.

However, no website, electronic communication system or online data transmission method can be guaranteed to be completely secure. Applicants should avoid sending unnecessary confidential documents through unsecured communication channels.

6. Sharing of Personal Information

We do not sell, rent or trade your personal information. Information may only be shared where reasonably necessary to provide the requested service or comply with legal obligations.

Information may be shared with:

• Authorized members of our consultancy team
• Relevant service providers assisting with an application
• Educational institutions, where applicable
• Travel or documentation service providers, where applicable
• Embassies, consulates or authorized application centres
• Government or legal authorities where required by law

Any third-party processing remains subject to the respective organization's policies, requirements and legal obligations.

7. Document Submission

Clients may be requested to provide documents required for assessment, consultation or visa application support. You are responsible for ensuring that all information and documents submitted are accurate, complete, valid and legally obtained.

You should not submit original documents unless specifically requested through an approved process.

8. Data Retention

We may retain personal information for as long as reasonably necessary to respond to your inquiry, provide services, maintain business records, resolve disputes and comply with legal or regulatory requirements.

When information is no longer reasonably required, it may be securely deleted, anonymized or archived in accordance with our operational requirements.

9. Cookies and Analytics

Our website may use cookies or analytics technologies to understand visitor activity, improve website functionality and measure marketing performance.

Cookies may collect technical information such as browser type, device type, visited pages and traffic source. You may disable cookies through your browser settings, although some website functions may not work as intended.

10. Third-Party Links

Our website may include links to third-party websites, government portals, social media platforms, maps or communication services. Al Khaliq Visa Consultancy is not responsible for the privacy policies, security practices or content of external websites.

Users should review the privacy policy of any third-party website before providing personal information.

11. Your Rights and Choices

Subject to applicable laws and operational requirements, you may contact us to:

• Request access to the personal information you provided
• Request correction of inaccurate information
• Request deletion of information that is no longer required
• Withdraw consent for optional marketing communication
• Ask questions about how your information is being used

Certain information may need to be retained where required for legal, regulatory, security or legitimate business purposes.

12. Children's Privacy

Our services are not intentionally directed toward children without the involvement of a parent or legal guardian. Where information relating to a minor is required for a family, study or travel application, it should be provided by an authorized parent or guardian.

13. Visa Approval Disclaimer

Providing personal information or using our consultation services does not guarantee visa approval. Visa decisions are made solely by the relevant embassy, consulate, immigration authority or authorized visa processing body.

Al Khaliq Visa Consultancy provides professional guidance and application assistance but cannot control official processing times, policy changes or final visa decisions.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website practices or legal requirements change. The revised version will be published on this page with an updated revision date.

Continued use of the website after an update indicates acknowledgement of the revised Privacy Policy.